User Support Center

Need Help?
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Whether it's everyday questions, work assistance, or creative brainstorming, Agent delivers a smooth, natural conversation experience. If you run into trouble, find answers below or reach out directly.

Frequently Asked Questions

Most questions can be answered right here.

What can Agent do?

Agent helps you answer everyday questions, draft text, organize information, translate content, brainstorm ideas, and assist with various work and study tasks — making your life and work more efficient.

Is Agent free to use?

Agent offers free basic features. Some advanced features may require a subscription. You can view detailed pricing on the "Profile" page in the app.

Is my conversation data secure?

We take your privacy seriously. Conversation data is encrypted in transit and at rest, and is never shared with third parties. See the Privacy Policy in the app for details.

Which devices and OS versions are supported?

Agent supports iPhone and iPad running iOS 14.0 or later. We recommend updating to the latest system version for the best experience.

How do I cancel my subscription?

Go to iPhone Settings → Apple ID → Subscriptions, find "Agent" and tap Cancel.

How do I request a refund?

Refunds are processed by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and select the relevant order to request a refund.

Quick Fixes

Running into issues? Try these solutions first.

⚠️

App won't open or crashes

  • Confirm your device meets the iOS 14.0+ requirement
  • Force quit the app and reopen it
  • Restart your device and try again
  • Uninstall and reinstall the latest version
📡

Can't send messages or slow replies

  • Check your network connection
  • Switch between Wi-Fi and cellular and retry
  • Try again later — the server may be busy
  • Update to the latest version for best performance
🔐

Login or account issues

  • Confirm your account information is correct
  • Use the "Forgot Password" flow to reset
  • Check your network and retry login
  • Email us if your account behaves unexpectedly
💳

Subscription not active

  • Try "Restore Purchases" inside the app
  • Confirm your Apple ID matches the purchase
  • Verify your Apple subscription status
  • Send us your order number for assistance

Get in Touch

Can't find the answer? Our support team is ready to help.

Send Us an Email

We typically respond within 1–2 business days

admin@dfmi.app

To help us resolve your issue faster, please include: device model, OS version, app version, and a detailed description or screenshots of the problem.